Nova One enables large companies to give customers good service in a pleasant way. It does so by using the media customers use (social, web, chat), by understanding their questions and by feeling the customer's emotions and giving authentic responses. Nova One is fluent in Dutch, the language of your customers. And it even finds its own way to your back office applications and documents.
Why is it important to start with your chatbot now?
It’s time to move on with customer services. You have to start now with implementing a chatbot that supports your real human service agents. Channels like Facebook Messenger and Twitter help greatly because they have the ability to implement chatbots for businesses.
Why Now? It takes time to raise AI chatbots, to gather good data and train your models. So start now to make sure you stay ahead of your competitor. Invest the money you save on your customer services cost to make your company grow.
Customer satisfaction and retention are keys for large companies. The big issue here is customer service. Nova One helps you to deliver the ultimate customer experience. At significantly lower cost.
Most companies see their customer service as a cost. Therefore they only deal with the tip of the iceberg. More efficiency is the solution. Nova One helps you to do much more with the same amount or fewer people.
Due to efficient back-office integration, Nova One will find its own way to applications and data. That is very handy, since many questions are about invoices, settings, contracts, etc.
Many customer questions offer moments of opportunity for cross- and up-selling, With Nova One you can pinpoint them directly and give the customer specific offers at the very moment they are relevant.
Curious about the possibilities for your organization? Contact us for a free personal consultation or a demo.
Reach us at +316 5436 0527